The issue of “no show” or missed appointments is a sensitive one. Lifestyles are hectic and appointments may be forgotten.
Short notice cancellations and no-shows have a negative and costly impact on the clinic. This also impacts on other patients that are in need of an appointment.
Therefore, we have implemented a charge of the full appointment fee to patients who fail to keep their appointments and fail to provide 24 hours advance notice.
If, for some reason, you cannot keep a scheduled appointment or will be delayed, please call as soon as possible. This will allow us time to fit another patient into your scheduled slot.
Thank you in advance for your cooperation and understanding.